Privacy Policy 17winrm —
Your Data Security Is Our Priority

17winrm ("we", "Platform" or "service") respects the privacy of every individual who uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you register, access, or use any services provided by 17winrm.

This Policy applies to all users of the 17winrm platform, including website visitors, registered players, VIP players, and anyone who interacts with our platform via the website, mobile app, or customer support channels.

By using the 17winrm platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

17winrm collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

Information You Provide Directly:

• Registration information: full name, date of birth, phone number, email address, and username.
• Identity verification information (KYC): a copy of your identity card (MyKad), passport, or valid identification document for identity verification purposes.
• Financial information: bank account details, e-wallet account numbers, or other payment information required to process deposits and withdrawals.
• Communication information: messages you send to our support team via live chat, email, or Telegram.

Information Collected Automatically:

• Technical data: IP address, browser type, operating system, screen resolution, and device information.
• Usage data: pages visited, games played, session duration, in-platform actions, and betting patterns.
• Location data: general geographic location based on IP address for compliance and security purposes.
• Cookie data: information stored via cookies and similar tracking technologies to enhance the user experience.

The information we collect is used responsibly for clear and legitimate purposes. 17winrm uses your data to:

• Account management: create, verify, and manage your player account, including the KYC process and age verification.
• Transaction processing: process deposits, withdrawals, and all other financial transactions securely and accurately.
• Service delivery: grant access to games, Live Casino, promotions, and all platform features.
• Customer support: respond to enquiries, resolve complaints, and provide technical assistance to players.
• Platform security: detect and prevent fraud, money laundering, unauthorised access, and other unlawful activity.
• Personalization: personalise your platform experience based on your preferences and gaming patterns.
• Marketing communications: send promotional offers, bonuses, and update notifications — only if you have agreed to receive them.
• Legal compliance: fulfil legal obligations, regulatory requirements, and reporting duties to the relevant authorities.

We only process your data on legitimate grounds — whether for contract fulfillment, legal compliance, the platform's legitimate interests, or with your explicit consent.

17winrm takes a highly cautious approach when it comes to sharing player data. We do not sell your personal information to any third party for marketing or commercial purposes.

Your information may be shared only in the following limited circumstances:

• Service providers: third parties that help us operate the platform, such as gaming software providers, payment gateways, cloud service providers, and analytics companies — all subject to strict confidentiality agreements.
• Legal requirements: when required by a court, law enforcement agency, or regulatory authority with lawful authority to request such information.
• Fraud prevention: share information with industry bodies or other platforms for the purpose of detecting and preventing fraudulent activity that affects the online gaming ecosystem.
• Business transfers: if 17winrm is involved in a merger, acquisition, or asset sale, player data may be transferred as part of that transaction, with appropriate notice given to players.

The security of your personal data is the absolute priority of 17winrm. We implement multiple layers of technical and organizational protection to ensure your data remains safe at all times.

Technical security measures we use:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Data-at-rest encryption for sensitive information stored in the database.
• Two-factor authentication (2FA) available for all player accounts.
• Real-time intrusion detection and threat monitoring systems, available 24/7.
• Regular security testing conducted by independent cybersecurity experts.
• Strict access controls — only authorized personnel may access player data.

Data retention period: We retain your personal data for as long as your account is active or as required for legal compliance purposes. Following account closure, data will be retained for a minimum of 5 years to comply with applicable anti-money laundering legal requirements in Malaysia.

17winrm uses cookies and similar tracking technologies to enhance platform functionality, understand how players use our services, and deliver a better experience.

Types of cookies we use:

• Essential cookies: required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled.
• Performance cookies: collect information on how players use the platform to help us improve the overall user experience.
• Functional cookies: remember your preferences such as language, display settings, and game preferences for ease of use.
• Analytics cookies: help us understand usage patterns and optimise the platform based on real data.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience. For more information on managing cookies, refer to the documentation for your browser.

As a 17winrm player, you have the following rights regarding your personal data, in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA):

We will process all privacy rights requests within 14 working days. Some requests may require additional identity verification before processing to ensure the security of your account.

The 17winrm platform is strictly for individuals aged 18 and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18.

If we find that we have unintentionally collected personal data from a minor, we will take immediate action to:

• Closing the relevant account immediately.
• Deleting all related personal data from our systems.
• Reporting the incident to the relevant authorities if necessary.

Parents or guardians who suspect their child has registered on this platform are requested to contact us immediately through our support channels so we can take the appropriate action.

In the context of 17winrm's platform operations, your personal data may be transferred to, stored in, or processed outside Malaysia, particularly in relation to gaming software providers, cloud infrastructure, and international technical support services.

When such data transfers occur, we ensure that:

• The recipient country or organization provides an adequate level of data protection equal to or higher than than those stipulated under Malaysian law.
• Appropriate data transfer agreements are in place with all parties involved.
• All data transfers are conducted via secure and encrypted channels.

By using the 17winrm platform, you agree to such data transfers subject to the protective measures stated above.

17winrm reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technological developments. Any amendments made will be updated with a new effective date at the top of this document.

For significant amendments, we will notify players via in-platform notifications or by email to the registered address. Continued use of the platform after an amendment is published will be considered your acceptance of the updated policy.

We encourage you to review this Privacy Policy regularly, at least once every three months, to ensure you are always aware of how we handle your personal information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, 17winrm's privacy team is ready to assist:

• Live Chat: Available 24/7 via the chat icon on the platform or mobile app — the fastest way to get a response.
• Email: [email protected] — for written enquiries or formal requests relating to your privacy rights.
• Telegram: 17winrm's official support channel, available around the clock for immediate assistance.

We are committed to responding to all privacy inquiries within 2 to 5 working days. For more complex requests such as data deletion or full record access, processing may take up to 14 working days.

For more information about your rights and responsibilities as a platform user, please refer to Terms and Conditions us and the page Responsible Gaming.